Privacy Policy

Introduction

Welcome to Cocoon Spa (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://cocoonspa.in/, book our services, visit our spa, or communicate with us via WhatsApp, SMS, RCS, Email, Phone, or any other channel.

By using our website or services, you consent to the data practices described in this policy. Please read it carefully.

Information We Collect

We may collect and process the following types of personal information:

Personal Identification Data

Full name
Email address
Phone number / Mobile number

WhatsApp number

Address (if provided)

Appointment & Service Data

Booking details and appointment history
Service preferences
Health-related disclosures (only as voluntarily provided before treatments)
Feedback and reviews

Technical & Usage Data

IP address
Device type and browser information
Pages visited and time spent on our website
Referring website
Location data (if permitted)

Communication Data

Messages sent via contact forms, WhatsApp, or email
Call inquiries
Marketing preferences and consent records

How We Use Your Information

We use your information for the following purposes:

To schedule and manage appointments
To provide spa and wellness services
To respond to inquiries and customer support requests
To send appointment confirmations and reminders
To send promotional offers and wellness updates (with your consent)
To improve our website and services
To comply with legal and regulatory obligations
To maintain safety and prevent fraud.

WhatsApp, SMS, RCS & Communication Consent

By providing your phone number and opting in to receive communications, you expressly consent to receive:

Transactional Messages: Order confirmations, delivery updates, appointment reminders
Promotional Messages: New arrivals, exclusive offers, seasonal sales, event invitations
Service Messages: Product recommendations, style tips, and personalized suggestions

These communications may be sent via:

WhatsApp Business Messages
SMS (Short Message Service)
RCS (Rich Communication Services)
Email
Voice calls

Opt-Out: You can withdraw your consent at any time by replying “STOP” to any message, clicking the unsubscribe link in emails, or contacting us directly. Standard messaging rates may apply based on your mobile carrier.

Data Sharing & Disclosure

We do not sell or rent your personal information.

We may share information only in the following cases:

Service Providers: Payment processors, booking systems, marketing tools, or messaging platforms that help us operate our business
Legal Requirements: If required by law or government authorities
Business Transfers: In case of merger, restructuring, or sale
Protection of Rights: To protect the safety, rights, or property of Cocoon Spa

All third parties are required to maintain confidentiality and use your data only for specified purposes.

Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

Improve user experience
Analyze website traffic
Remember user preferences
Enhance website performance

You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain website features.

Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

SSL encryption for secure data transmission
Restricted access to sensitive information
Secure booking and communication systems
Regular monitoring of security practices

While we take reasonable steps to protect your information, no online transmission is completely secure.

Data Retention

We retain your personal data only as long as necessary to:

Provide services
Maintain booking records
Comply with legal obligations
Resolve disputes

Once no longer required, data will be securely deleted or anonymized.

Your Rights

Under applicable data protection laws, you may have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your data
Withdraw consent for marketing communications
Object to certain processing activities

To exercise your rights, please contact us using the details below.

Children’s Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors.

Third-Party Links

Our website may contain links to third-party websites or platforms. We are not responsible for their privacy practices. Please review their privacy policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Cocoon Spa
Website: https://cocoonspa.in/